At Marine Kade, we want you to shop with confidence. If you are not satisfied with your purchase, please review our return and refund guidelines below:

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.

  • The item must be unused, in its original packaging, and in resalable condition.

  • Certain items such as electrical components, clearance sale items, or custom-ordered products may not be eligible for return.

2. Process for Returns

  • Contact our customer service team at [insert contact details] with your order number and reason for return.

  • Once approved, return the product to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Refunds will be processed after we receive and inspect the returned product.

  • Approved refunds will be issued to your original payment method within 7–14 working days.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the replacement product.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund at no additional cost.